Springbok Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Springbok Casino website and related services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the service.

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Springbok Casino. They apply to the website, games, account features, promotions and other services made available through the site. Additional rules may apply to particular games, payment methods, promotions or other features. Where additional rules apply, they form part of these Terms & Conditions.

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You must be legally permitted to use online gambling services in the place where you are located. Players in Australia should check the laws that apply to them before accessing or using the website. You are responsible for ensuring that gambling is lawful for you. Springbok Casino may restrict access from certain locations or refuse service where required by applicable law, regulation or operational policy.

You must meet the applicable minimum age requirement before opening an account or gambling.
You must provide accurate, current and complete information when registering and whenever information is requested.
You may only create and use an account for yourself, unless expressly permitted otherwise.
You must not allow another person to access or use your account.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
You must comply with all applicable laws, these Terms & Conditions and any game or promotion rules.

Springbok Casino may request information or documents to verify your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals or continued access can be completed. You agree to provide information that is genuine and suitable for the purpose requested. If information cannot be verified, access may be restricted, an account may be suspended, or transactions may be declined or reviewed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you should stop using it and notify Springbok Casino through the available support channel. You should also use a strong password, keep your devices secure and log out after using a shared device.

2. Accounts, deposits and withdrawals

Only one personal account should be maintained unless Springbok Casino has expressly approved another arrangement. Duplicate, linked or otherwise irregular accounts may be reviewed. If more than one account is identified, Springbok Casino may contact you to clarify the position and may take action consistent with these terms and applicable requirements.

You must use a payment method that belongs to you or that you are authorised to use. Deposits must not be made using another person's card, account or financial instrument without proper authorisation. Payment providers may apply their own terms, verification procedures, fees or processing requirements. Springbok Casino is not responsible for delays or charges imposed by a bank, payment provider or other third party.

Check all transaction details before confirming a deposit or withdrawal request.
Use funds only for legitimate gambling activity or other permitted account purposes.
Do not attempt to reverse, dispute or charge back a valid transaction without first raising the matter through the available support process.
A transaction may be delayed, declined, cancelled or reviewed where verification, security or compliance checks are required.
Withdrawals may be subject to account verification and any applicable rules shown at the time of the request.

Account balances are not a bank deposit, investment or financial product. You should only deposit money that you can afford to lose. Gambling outcomes are uncertain, and no result, return or profit is guaranteed. You remain responsible for checking your balance and transaction history and for reporting any suspected error as soon as reasonably possible.

Springbok Casino may correct obvious errors, including display, settlement or account balance errors. If a game, wager or transaction has been processed incorrectly because of a technical fault or other error, it may be voided, adjusted or reviewed. Where funds have been credited to your account in error, you remain responsible for notifying Springbok Casino and for returning or authorising the correction of those funds.

3. Games, promotions and responsible gambling

Games are provided for entertainment and are subject to availability, technical performance and the rules displayed on the website. You should review the rules, stake information and any relevant game details before playing. The result of a game is determined by the applicable game system and cannot be changed by customer support or by the outcome of previous games.

Promotions, bonuses, offers and rewards may be subject to separate terms. Those terms may describe eligibility, qualifying activity, expiry, contribution rules, wagering requirements, maximum values, withdrawal conditions or other restrictions. You should read the complete offer terms before opting in or using a promotional benefit. If a promotion conflicts with these general terms, the specific promotion terms may apply to that offer.

Do not participate in a promotion unless you meet its eligibility requirements.
Do not create or use accounts to obtain a benefit more than once where this is not allowed.
Do not use automated software, bots, scripts or other tools to interfere with games or promotions.
Do not exploit a technical fault, pricing error, loophole or unclear offer condition.
Tell Springbok Casino promptly if you identify a suspected error or irregularity.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday expenses. Avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement. You can use any available responsible gambling tools, including limits, time-outs or account closure options, in accordance with the information provided on the website.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support. You should not try to chase losses, borrow money to gamble or increase your stakes to recover previous losses. Springbok Casino may apply account restrictions or intervene where there are signs of unsafe or prohibited gambling activity.

4. Privacy, security, complaints and changes

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account or relevant services. You should read the privacy information for details about collection, use, disclosure, retention and your available rights.

The website may contain links, content or services provided by third parties. These third parties may have their own terms and privacy practices. Springbok Casino does not necessarily control external websites or guarantee their availability, accuracy or security. You should review third-party terms before using an external service or providing information.

The website is provided subject to availability. Maintenance, updates, technical issues, telecommunications failures, cyber incidents or events outside reasonable control may affect access or game performance. Springbok Casino may change, suspend or withdraw parts of the service, including games and features, where reasonably necessary. Nothing in these terms excludes rights or protections that cannot lawfully be excluded under Australian law.

Suspension, closure and complaints

Springbok Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, activity is suspicious, verification cannot be completed, a legal or compliance requirement applies, or the service is being misused. Where appropriate and legally permitted, you may be informed of the reason. Any remaining balance will be handled in accordance with applicable law and the circumstances of the account closure.

You may ask questions or raise a complaint through the support options made available on the website. Include enough information for the matter to be reviewed, such as the relevant account details, transaction or game reference and a clear description of the issue. You should not send passwords or unnecessary sensitive information. Complaints will be considered under the applicable internal process, and further information may be requested.

Updates to these terms

These Terms & Conditions may be updated from time to time to reflect changes to the service, law, regulation or operational requirements. The current version will be made available on the website, together with any applicable effective date. By continuing to use Springbok Casino after an update takes effect, you accept the revised terms. If you do not accept a change, you should stop using the service and follow the available account closure process.