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Privacy Policy
This Privacy Policy explains how Springbok Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or take part in online gaming services. We aim to handle information responsibly, transparently and only for appropriate business, legal and operational purposes. By using the website, you acknowledge that information may be collected and used as described below.
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Information we collect
The information collected depends on how you use Springbok Casino and the services available through the website. Some information is provided directly by you, while other information is collected automatically when you browse or use the site. We try to collect information that is reasonably necessary for operating the service, meeting our responsibilities and providing appropriate customer support.
Quick links
Account and identity information
- Name, date of birth, contact details and account login information.
- Information about your preferences, communications and interactions with customer support.
- Verification documents or information used to confirm identity, age, location or account ownership.
- Information required to identify unusual activity, prevent fraud and protect the security of your account.
Payment and transaction information
When you deposit, withdraw or otherwise transact through the website, records may be created about the payment method, transaction amount, currency, date, status and related account activity. Payment providers may process payment details under their own privacy policies. Springbok Casino may receive information needed to confirm, administer and reconcile transactions, but sensitive payment information may be handled directly by the relevant payment service.
Technical, device and usage information
We may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and interactions with the website. This information can help us maintain functionality, understand how the site is used, investigate security events and improve the player experience.
How we use information
Personal information may be used for the following purposes. The particular information used and the reason for using it will depend on the service, your account activity and applicable requirements.
- To create, administer and secure your player account.
- To provide gaming and website features, process requests and maintain account settings.
- To verify identity, age, location and eligibility where checks are required.
- To process deposits, withdrawals and other account transactions.
- To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other prohibited or suspicious activity.
- To communicate with you about your account, transactions, service updates, security matters and support requests.
- To respond to questions, complaints and technical issues.
- To understand website performance, test features and improve services.
- To send marketing communications where permitted and where you have provided the relevant consent or preference.
- To comply with legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
- To protect the rights, property, safety and security of players, the website and service providers.
Where information is used for marketing, you may be able to change your communication preferences or withdraw consent. Withdrawing marketing consent does not affect processing that is necessary to operate your account, complete transactions, meet legal obligations or protect the service.
Sharing information
Information may be shared with carefully selected service providers that help operate the website and deliver services. These may include payment and identity verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, professional advisers and communication providers. Access is limited to information reasonably needed for the relevant service.
Information may also be disclosed where necessary to comply with a lawful request, enforce applicable terms, investigate suspected wrongdoing, protect someone from harm, resolve a dispute or protect the security and integrity of the website. Service providers may process information in Australia or another country, subject to appropriate safeguards and their own applicable privacy obligations.
Cookies, security and retention
Cookies and similar technologies
Springbok Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, understand traffic and improve website performance. Some cookies may be placed by service providers that support analytics, security or other site functions. Cookies may be essential to certain features, while others can be used to help personalise or measure the service.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect the availability, security or functionality of some website features. Your browser may also allow you to delete cookies that have already been stored on your device.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, authentication processes, encryption or other safeguards appropriate to the information and the risks involved.
No online service can guarantee complete security. You should keep your login details confidential, use a secure device and notify support promptly if you believe your account or personal information has been accessed without authorisation.
Retention
We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your data rights, or to ask a question about this Privacy Policy, contact support@springbokcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. For security, we may need to verify your identity before releasing information or making changes.
- Access: ask for a copy or summary of personal information held about you.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
- Marketing consent: withdraw consent or ask for marketing communications to stop.
These rights are not absolute. A request may be limited or declined where information must be retained, where responding could affect the rights of another person, where verification is not possible, or where another lawful reason applies. If information is deleted or access is restricted, some account services may no longer be available.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on this page, together with the relevant update date where appropriate. We encourage you to review the policy periodically so you remain informed about how information is handled.
